Team Cats

Support Center.

Look up your order to see where it is or get help with it.

Order help.

Look up your order to see where it is or get help with it.

No email handy? A ZIP code shows your order's status; changes need the email.

Size help.

Not sure about fit? Here's what each product page says.

Cat HarnessAdjustable

“The Team Cats Harness includes adjustable buckles to ensure a secure and comfortable fit for your cat.”

“Just fit it over your cat’s head, buckle the rear straps, and adjust it for the perfect fit.”

See the harness
Cat Safety Carrier Bag2 sizes, by cat weight
  • LARGE (CATS UP TO 20 LBS)
  • XL (CATS UP TO 30 LBS)

“Each size bag weighs only 3-4 lbs.” “This cat bag meets Federal Aviation Administration (FAA) requirements and fits under the seat on most major airlines.”

See the carrier bag
Cat Carrier BackpackOne size

“Fits all cats up to 25 pounds!”

See the backpack
Furniture Protector & Cat Bed Couch Cover5 sizes, by furniture
  • S ARMCHAIR (24 in x 24 in)
  • M LOVESEAT (24 in x 63 in)
  • L SLIM SOFA (24 in x 71 in)
  • XL STANDARD SOFA (28 in x 71 in)
  • 2XL SECTIONAL (28 in x 83 in)

“Place it on any furniture type you have - including armchairs, recliners, loveseats, 2-3-4 seat sofas, sectionals, and more!”

See the couch cover
Cotton Rope Cat Basket Bed3 sizes, by cat
  • S 13.8 in across, 5.5 in tall: best for kittens
  • M 15.7 in across, 5.9 in tall: for cats up to 7.7 lb
  • L 17.7 in across, 6.3 in tall: for cats up to 16.5 lb
See the basket bed
How do I track my order?

Look up your order on our support page to see each package and its tracking.

You'll also receive a confirmation email with tracking information once your order ships.

Track your order →
How long does delivery take?

Most orders are processed within 1-2 business days. Standard Shipping: 3-10 business days.

Shipping times vary depending on your location and the products you purchase.

How do I return something?

Look up your order on our support page and tell us what isn't working, and we'll sort it out with you.

Get help with an order →
My item arrived damaged or defective

Sorry about that! Look up your order on our support page and tell us what happened (a photo helps), and we'll make it right.

Get help with an order →
Can I cancel my order?

Yes. Look up your order on our support page and choose Cancel, and we'll take care of it. Your payment goes back to your original payment method.

Cancel an order →

Still need help? Write to us