Shipping and delivery
How much is shipping?
Shipping is free on all orders.
How long does delivery take?
Most orders are processed within 1-2 business days. Standard Shipping: 3-10 business days.
Shipping times vary depending on your location and the products you purchase.
How do I track my order?
You'll receive a confirmation email with tracking information once your order ships.
Track the status of your order →Where do you ship?
We ship orders to the continental United States.
For anywhere else, please contact us for specific information about shipping to your country.
Contact us →Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has shipped, it will be subject to our standard return policy.
Contact us →
Guarantee, returns and refunds
What is the guarantee?
At Team Cats, we're committed to quality. That's why we offer a 60-day, 100% Money-Back Guarantee on all our products.
Try any product for up to 60 days from purchase. Not happy? Contact our support team.
Read the guarantee →How do I return something?
To initiate a return, please contact our customer support team at support@teamcats.com. We'll guide you through the process and provide a return authorization.
Items should be returned in their original condition. We understand that your cats may have tested the product, but please ensure it's clean and all parts are included.
Email support →Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
If you receive a damaged or defective item, we'll cover the cost of return shipping and send you a replacement at no additional cost.
When do I get my refund?
Once we receive and inspect the returned item, we'll process your refund. The refund will be credited to your original method of payment within 5-10 business days.
My item arrived damaged or defective
If you receive a damaged or defective item, please contact us immediately. We'll cover the cost of return shipping and send you a replacement at no additional cost.
Contact us →Can I return a custom or personalized item?
Custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.
Setup and support
How do I install the wall furniture?
Our cat furniture is very simple to setup and install. To setup correctly, please follow the steps and guide outlined on the installation page.
Installation Instructions →How do I reach you?
Please include your order number and details in your message and one of our friendly team members will get back to you as soon as possible!
Contact us →
